General FAQs
How can I contact Lumoria?
You can email us at info@lumoria.com where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
Yes.
Where do you ship from?
We ship from Hong Kong.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) Apple Pay and PayPal payments.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 5-8 working days to arrive.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in GBP (Great British Pounds), which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How do I return an item?
If you would like to return your item for any reason, please contact us at info@lumoria.com. We will provide you with a free return label.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
FAQs About Our Product
How long does a full charge last?
A full charge can last around a month with everyday use, depending on how frequently the light is activated. With less frequent use, the battery can last for several months before needing to be recharged.
Collapsible row How do I switch between the different modes?
Press the power button once for Constant On Mode, twice for Night Sensing Mode, and three times for All-Day Sensing Mode. Press a fourth time to turn the light off. The light will flash to indicate when a sensing mode has been selected.
Will it turn on during the day?
The light has three modes: Constant On Mode, which keeps the light on continuously; Night Sensing Mode, which activates when motion is detected in low-light conditions; and All-Day Sensing Mode, which activates whenever motion is detected, regardless of the lighting conditions.
Does the light turn off automatically?
In either motion-sensing mode, the light switches off approximately 25 seconds after movement is no longer detected. In Constant On Mode, it stays on until you change the mode or switch it off.
How do I adjust the brightness and light colour?
Press the brightness button to cycle through the available light colours. Hold this same button to adjust the brightness to your preference.
What's included in the order?
Every order includes your Lumoria™ Smart Light, magnetic attachments, a USB-C charging cable and an instruction manual to help you get started.
How far away can the motion sensor detect movement?
The sensor has an approximately 120° detection angle and a range of up to 3 metres. Placement and nearby obstructions can affect detection.